Marketing for Small Businesses: How Can Social Media Help?

We get so caught up in the lofty ideals or day-to-day activities of owning a business that we sometimes lose focus of the most important objective: getting more customers or clients through the door.  We can all agree it’s impossible to succeed as a business if you’re not attracting new customers.

So, let’s take a dive back into the prehistoric era to recall the early stages of business planning and discuss how social media can help bring in new leads.

The Three W’s

Who, what, and where…going old school.  Remember the elementary school days of analyzing a story by answering those three questions?  Like a lot of things we learn at a young age, this is coming back to bite.  This is elementary business planning.  How can any business function without consumers knowing:

Small Business Social Media

  1. Who are you?
  2. What does your business offer consumers?
  3. Where exactly is your business located and how far are you willing to travel to serve consumers or clients?

Now…

How Can Social Media Help Small Businesses Answer These Questions?

There are dozens of areas of social media that can serve to improve a business, but we’ll stick with hitting the two high notes in this post.

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Four Social Media Musts For Small Businesses

Facebook is much more than making an occasional wall post update trying to get new leads.  While that is a function of a fan page, it should never be the primary function.  Instead, your fan page should be considered a direct line of communication to your most loyal customers and clients.

A successful Facebook fan page should enhance your brand’s image and the entire consumer experience.

Facebook offers businesses a unique opportunity to reach out to customers even after they’ve left your showroom, store, or office.

Rather than viewing Facebook as just an external advertising source, consider Facebook another aspect of consumer management.  Treat Facebook as an arm of your customer service, and never let customer complaints go unanswered.  Ask fans how their buying experience could be improved.

In a way, Facebook fan pages are free “membership program” (think Sam’s Club!), and you should treat those in your membership club to exclusive deals.  After all, the people who opt-in to your Facebook page are your most loyal consumers.

Twitter for Small BusinessesTwitter is similar to Facebook in terms of what your goals should be — enhancing the consumer experience to build brand equity.  Twitter offers businesses a chance to get involved in conversations that simply don’t happen anywhere else.

The one catch with Twitter is that you need to sit back for a while until you really understand the “culture.”

Attempting to engage other users (presumably your target market) when you’re unfamiliar with the norms of communication on Twitter is a lot like trying to catch a ghost with a net made of chocolate pudding…you’re probably not going to hit your target and you’ll be left with a big mess.  Yes, that’s a good example.  Trust me!

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